The digital landscape changes every day. It is important that businesses keep up with the latest changes since there is intense competition over the Internet. Every business should take advantage of social media, and the most righteous businesses use these channels strategically and creatively.
Be Social & Start Learning About Your Target MarketHaving a presence in social media allows you to interact with customers and potential customers. This will help you in gaining more awareness of who your target market is, and the things they appreciate. In essence, a social media presence is an effective and cheap market research tool. Create a Facebook brand page, a Twitter account, and Google+ profile page. Start asking questions and starting getting insights. Sound simple? It is.
Your business should take advantage of such geo-location check-in services as Facebook locations and Foursquare. These services are important because you will help potential clients/customers find you easily. You could have rewards or discount opportunities for clients/customers who update their status that they are at your business premises.
Depending on the nature of your business, you can also take advantage of crowdsourced discounts and deals, such as LivingSocial and Groupon. You should also try such social commerce services as Armadealo and Shopkick. These create personalized experiences, which are important in that your clients/customers will share them.
Get Listed. Get Found.Your business stands to benefit from such referral-based solutions as Yelp, Angie’s List, and Service Magic. These solutions promote the visibility of your business. The shared experiences with customers/clients mean you can improve your business, brand, products, or services.
Rewarding engagement will lead to greater ROI (return on investment) and improves customer loyalty and you should therefore consider using such gamification platforms as Fangager and Badgeville.
Be on the Cutting Edge
You should have a multi-disciplinary approach when creating an online presence and overall Internet marketing strategy. You should focus on tablets, laptops, desktops, smartphones and other platforms. You should create an experience that is holistic and optimized for each of these platforms.
Consider where the consumer click path begins and ends as you steer experience based on customer expectations. You should also take advantage of M-commerce and Facebook F-commerce. Determine what the expectations of your customers are and what they value in each platform and channel.
Knowing where customers engage will help you improve the customer experience. Customers are then more likely to share the experience.